Performance Management in the Retail Industry: The 2022 Report
Discover what employees want, the business case for performance management in retail, and where the sector is currently falling short.
There's a big discrepancy between what employees want and what UK retail brands are prioritising when it comes to performance management. Below are just two examples, that show that retail employees are more invested in their performance than businesses think.
If business objectives are always the focus of performance meetings, then the meeting is for the manager’s benefit – not the employee. Retail workers want the agenda for their one-to-ones to be a two-way street.
Almost half of all customer-facing employees surveyed say that their manager makes do with a spreadsheet or a notepad to record the outcomes of their performance meetings.