One-to-ones for retail employees: how to have better conversations

Learn how to transform your retail workforce into a motivated, high-performing team with regular one-to-one conversations that help your managers discuss everything from motivation and wellbeing to career development and feedback. Download our guide for retailers today. 

Retail guide one-to-ones_thank you

Better one-to-one conversations = better retail performance.


Download the OpenBlend guide to help you:

  1. Discover why a holistic approach to employee-manager one-to-one conversations is vital in the ever-evolving world of the retail industry.

  2. Support managers to facilitate tailored and coaching-leds one-to-ones and unlock better performance from all employees, whether they’re frontline operatives or office-based.

  3. Understand why employee motivation is a vital component of talent retention in the retail industry and how to uncover what motivates your employees.

Why is a people-centric approach to performance important in the retail sector?

Reduce talent churn
reduce talent churn

94% of retailers are worried about talent shortages. A people-centric approach supports retailers to build better relationships between managers and their employees. 


How to have better one-to-ones
facilitate better one-to-ones

The most effective employee-manager 1:1s in the retail sector are those that are employee-led and put the individual's needs and motivations at the heart of the performance process. 

Employee motivation
Improve engagement & experience

People want to work for companies that put their needs high on the priority list, value their contributions and show them they care. People-centric performance management is built around these values.


OB client logos grey_Princes Trust

"OpenBlend is a real leveller in terms of line manager ability. Regardless of line manager experience and competence, OpenBlend allows everyone to experience a well-structured, development-led, coaching-based 1:1 with their line manager. It's easy to generate actions and outcomes from these conversations, and provide individuals with a clear set of next steps towards achieving their goals."

Chris Dabbs, Head of Learning

The Prince's Trust

OB client logos_CAMC

"OpenBlend puts the employee at the heart of all 1:1 conversations. It facilitates discussions based predominantly on an agenda created by the employee. It is extremely simple to use, encourages regularity and reminds managers that there is a real person in front of them who has a life outside of work which impacts their behaviour and ability to do their job. It promotes and develops a coaching style and supports a consistent approach to 1:1's across the business."

Kerry Upton, Head of HR

Caravan and Motorhome Club

OB client logos grey_Travelport

"The account management experience we receive is brilliant. Proactive and insightful, they really understand the needs of our business and how OpenBlend can best support us. We love that our colleagues can use the tool in the way that works best for them - we make recommendations on frequency of use and the benefits of the different features, but ultimately the messaging is that the main purpose is to support effective coaching conversations between individuals and their manager, so it is in their hands."

Amardeep D'Amaro, Director of Global Talent Development


OB client logos grey_Gymshark

"It’s the most comprehensive and supportive tool I have ever come across. It allows me the freedom to focus on asking the best questions, touching the right nerve and properly listening to what I’m being told, rather than constantly having an internal conversation about how I’ll track something or scratch around to remember what was discussed last time."

Josh Winfield, Engineering Manager


OB client logos_Impellam

"OpenBlend facilitates meaningful 1:1 conversations between our people and their managers. Our people lead the conversation about all aspects of their work and life bringing their authentic selves to work."

Charlotte Woodward, Global Head of Talent & Development

Impellam Group