The King's Trust

The customer

The King's Trust is a renowned UK charity that helps vulnerable young people get their lives on track. The Trust has helped 1 million young people to date. Over the last five years, 3 in 4 young people supported by The Trust moved into work, education, or training.

We had the pleasure of speaking to Chris Dabbs, Head of Learning at The King's Trust to learn more about their use of OpenBlend. 

 

The challenge

The King's Trust implemented OpenBlend in November 2020 during the height of the Covid-19 pandemic. With many of the charity’s 1,200 employees working from home, the organisation set out to find a solution that would support wellbeing, motivation, and performance through frequent and effective manager-employee conversations.

Before engaging OpenBlend, The King's Trust managed performance using manual techniques that created an arduous and time-consuming experience for both manager and employee.

By engaging with OpenBlend, Chris Dabbs, Head of Learning at The King's Trust, explains that the organisation has now successfully transformed perceptions of performance management “from a tick-box process to a really positive experience” that delivers continuous value - both for the charity and its people.

Thanks to OpenBlend, manager-employee conversations are now focused entirely on coaching and people development rather than just performance objectives and ratings.

Tangible benefits

The King's Trust's recent 'Great Places to Work' employee survey shows clear increases in wellbeing, engagement, work-life balance, and manager approval ratings since the implementation of OpenBlend. Comparing the data from the organisation's January 2021 survey (a few months before the introduction of OpenBlend) with data from its January 2022 survey results are below.
 
Clear increases in wellbeing, engagement, work-life balance and manager approval ratings since the implementation of OpenBlend.